Privacy Policy
Last updated: 05/27/2026
Who We Are
Pecan Creek Events ("Pecan Creek Events," "we," "us," or "our") is a balloon-decor business based in Coppell, TX. This policy describes how we collect, use, and protect the information you share with us when you visit https://www.pecancreekevents.com or contact us about an event.
Information We Collect
We collect only what's needed to design, quote, and deliver your event:
- Contact details you provide directly: name, phone number, email, and event/delivery address.
- Event details: the date, venue, color palette, theme, and any inspiration photos or notes you share with us.
- Communication history: calls, texts, and emails between us about your event.
- Basic site usage: if and when analytics is enabled, our website provider may collect anonymous traffic data (page views, referrer, browser type) to help improve the site.
How We Use Information
- To design, quote, schedule, and deliver your event.
- To respond to questions and follow up on inquiries.
- To send appointment, arrival, and event-day updates if you contact us by text or email.
- To improve our services and our website.
SMS Consent and Service Messaging
If you reach out by text or provide your mobile number with an inquiry, you may receive text messages from us related to your event — for example, scheduling, quote follow-up, design confirmation, and arrival updates. SMS consent is not a condition of purchase. Reply STOP at any time to opt out, and reply HELP for assistance. Standard message and data rates may apply. Message frequency varies based on inquiry and event activity.
Mobile Information and Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with vendors strictly for the purpose of delivering text-messaging services (e.g., our SMS provider) is not shared for marketing.
Data Sharing
We do not sell your personal information. We share information only with vendors who help us run the business — for example, an email provider, payment processor, or SMS provider — and only to the extent needed for them to deliver their service. Those vendors are required to keep your information confidential.
Payments
If we process a deposit or payment, payment details are handled by our payment processor. We do not store full card numbers on our servers.
Data Retention
We keep event and contact information for as long as needed to provide our services, to comply with legal obligations, and to keep records of past work. You may request deletion at any time (see "Your Rights").
Your Rights
You can request access to, correction of, or deletion of the personal information we hold about you by emailing (enable JavaScript to view).
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to keep your information safe.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
If we update this policy, we'll change the "Last updated" date above. Material changes will be reflected on this page.
Contact Us
Questions about this policy? Email (enable JavaScript to view) or call (469) 319-0999.